Welcome to the privacy policy of TAVFS (Total Asset Value Facility Services). This policy explains how we collect, use, disclose, and protect personal data under Malaysian law.
At TAVFS, headquartered at E‑3A‑06, Capital 5, Oasis Square, 2, Jalan PJU 1A/7, Oasis Ara Damansara, Petaling Jaya, Selangor, Malaysia, we are committed to safeguarding the personal information you provide while using our website (tavfs.com) or engaging with our services, including property management, security, cleaning, tree maintenance, access control, and vertical transport maintenance.
Personal Data We Collect
We collect identification and contact data (such as name, email, phone number, and address), professional or business-related information if applicable, technical data like IP address or browser information, and in some cases, CCTV images or biometric details in compliance with PDPA rules. Data collection is strictly limited to what is necessary for offering and managing our services.
Purpose of Data Collection & Legal Basis
Your data is processed only for explicit purposes such as service delivery, invoicing, support, compliance, or marketing communication (with consent). Our legal basis includes your consent and our legitimate business interest in fulfilling contracted services, aligned with PDPA’s notice and choice principle.
Consent & Notice
We inform users at the point of data collection about why the information is being collected and how it will be used. If sensitive data like biometrics is involved, we seek explicit consent. You may refuse or withdraw consent at any time, though this may limit the services we provide.
Use and Disclosure of Personal Data
We may share your data with service providers, contractors, or third-party systems (such as access control, analytics, or payment gateways), located in Malaysia or other jurisdictions, provided they adhere to equivalent data protection standards. Personal data is disclosed only for the stated purposes and as permitted under PDPA.
Data Retention & Deletion
Your data is retained only as long as necessary to fulfill its intended purpose or under legal obligations. When no longer needed, the data will be securely deleted or anonymized, in compliance with PDPA’s storage limitation principle.
Data Security Measures
We implement technical and organizational protocols such as encryption, access controls, and regular audits to prevent unauthorized access, alteration, or disclosure of your data. These safeguards align with the PDPA’s principles of security and integrity.
Data Subject Rights
Under Malaysian PDPA, you have the right to:
- Access your data,
- Request correction if inaccurate or incomplete.
- Ask for deletion under eligible circumstances.
- Request data portability in a machine‑readable format.
- Object to or restrict certain processing activities, especially marketing.
We will respond to such requests promptly.
Data Breach Notification & Accountability
From June 1, 2025, onwards, TAVFS will comply with the mandatory reporting requirements under the PDPA amendments. In case of a breach, we will notify the PDPC within 72 hours and affected individuals without undue delay if there is a significant risk of harm. We also maintain a breach register and have appointed a Data Protection Officer if required under applicable guidelines.
Third-Party Processors
When third-party processors act on our behalf, TAVFS ensures they uphold equivalent data protection standards as mandated under PDPA. We remain responsible for ensuring their compliance.
Updates to This Policy
TAVFS may update this Privacy Policy periodically to align with legal developments or changes in data practices. Updated versions will be published on our website along with a revision date.
Contact Us
For questions about how your data is handled or to exercise your rights under this policy, please contact TAVFS through the email and contact details provided on:
Website- https://tavfs.com
Mail ID- kumarao@tavfs.com
Address- E-3A-06, Capital 5, Oasis Square, Ara Damansara, Selangor, Malaysia